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Frequently Asked Questions

Are there ID requirements or an age limit to enter the event?

You must present an Eventbrite boarding pass (paper or electronic) at the registration table prior to boarding. There is no age limit. Anyone under the age of 16 must be accompanied by an adult.

What are my parking options getting to the event?

Jack London Square Washington Street Garage located at 101 Washington St., Oakland, CA 94607. The Port of Oakland does NOT validate for parking.

When does boarding begin?

Boarding begins 15 minutes prior to departure. All passengers must be on the vessel 5 minutes prior to departure. We will NOT hold the vessel for late arrivals.

Is my registration/ticket transferable?

Each passenger must have a boarding pass. Please make name changes prior to day of departure in Eventbrite.

Can I update my registration information?

Please update registration information at least 3 days prior to date of departure in Eventbrite.

Do I have to bring my ticket to the event?

Yes. Each passenger must present a boarding pass (electronic or printed) to the registration table prior to departure.

When does registration open? Is there a standby list?

Registration opens the first Monday of each month at 8pm PST. You may come to the registration table on the day of the tour and place your name on the standby list. This does not guarantee that you will be able to board. We pull from the list according to the number of no-shows on a first come first served basis.