Customer Service Center
The Port’s Customer Service Center (CSC) is an outreach office for the Port’s CTMP. The primary function of the CSC is to manage the Port Registry. At the CSC, trucking companies and truckers can access the following information and services:

• STEP Registration assistance
• Temporary STEP passes
• Temporary non-compliance passes for the truck ban
• General information about:
  - Truck routes
  - Seaport facility maps
  - Port security
  - Environmental requirements

CSC Location and Hours of Operation
The CSC will open on January 1, 2010
2475B West 12th Street
Oakland, CA
(former Oakland Army Base property) – see map below.
Hours: Effective January 1, 2010: 7:30 AM to 4:00 PM
Phone: 510-267-1800
Email: csc@oakportregistry.com

Please note that for financial assistance with truck retrofits and/or replacements, truckers should visit OT411, located at 11 Burma Road, as shown on the map below.

Port of Oakland Maritime Facilities (Seaport)

NOTE: The Seaport is denoted by color shading within the solid black line, and generally includes marine container terminals, the OIG intermodal rail yard, the area adjacent to the OIG on the north, and portions of the former Oakland Army Base. Schnitzer Steel and Union Pacific Rail yard are on private land that is not owned or controlled by the Port; as such the CTMP does not apply to these facilities.