Libby Schaaf
Director, Public Affairs
(510) 627-1452
lschaaf@portoakland.com

Diann Castleberry
Manager, Community & Customer Relations
(510) 627-1302
dcastleb@portoakland.com

Joanne Holloway
Oakland International Airport - Customer Relations
(510) 627-1492
jhollowa@portoakland.com

Laura Arreola
Public Affairs Associate - Community Programs & Spanish-speaking Media
(510) 627-1135

Raquel Brewer
Youth Aide - Special Projects
(510) 627-1324
rbrewer@portoakland.com

To Be Announced
Public Art Coordinator
(Note: All Public Art inquiries can be directed to: Brenda James, Executive Assistant to the Public Affairs Director at (510) 627-1189 or email: bjames@portoakland.com.

Resource Directory
Port of Oakland Main Line - (510) 627-1100
Airport 24-hr. Information - (510) 563-3300
Community & Customer Relations Department - (510) 627-1545
Good Neighbor Program RSVP - (510) 627-1365 or email: goodneighbor@portoakland.com
Truck Hotline - (510) 627-1380
Maritime Development Information - (510) 627-1236
Port Harbor Tours RSVP - (510) 627-1188 or email:  harbortours@portoakland.com

About the Community & Customer Relations Department
The Community and Customer Relations department is responsible for defining, developing, and administering cost-effective programs in support of those Port projects that are most critical to the Port’s mission, goals and objectives as it relates to both internal and external customers and stakeholders. The department plans and implements community education and outreach programs through a series of “good neighbor” activities (i.e., Good Neighbor Breakfast, PORTalk-Speakers Bureau, Harbor Tours, PORTkids – Our Link to the World, Mack at Sea, and Public Art programs). The department also facilitates and administers the Port’s Customer Focus program in an effort to work with the Port Revenue Divisions to support the Port’s goal to “consider our customers and stakeholders first.” This department also works closely with the Social Responsibility Division as it relates to community relations and social equity. All functions are designed to increase public awareness and understanding of the Port, its projects and policies, and to promote overall goodwill.

The Community and Customer Relations department is one of three departments within the Port's Public Affairs Division and is a member of the External Affairs Branch.